About

TERMS AND CONDITIONS OF ONE WITH YOU WELLNESS, S.A. DE C.V.

One With You Wellness, S.A. de C.V. is a private company established under the laws of the United Mexican States, with its registered office in Mexico City. These terms and conditions govern the use of the website https://www.onewithyou.mx/ and the booking of any of our services. By accessing the website or booking an experience, the client expressly agrees to these terms.

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One With You may modify the content of this document and the services offered at any time without prior notice.

1. ABOUT THE WEBSITE The company makes its best efforts to keep the website up to date. However, the client acknowledges that the use of the site is at their own risk. One With You may make modifications, updates, or improvements to the content, structure, or services of the site at any time without incurring liability or indemnification in favor of the user.

2. PRIVACY AND DATA MANAGEMENT One With You collects and stores users' personal information in accordance with its Privacy Notice, available at https://www.onewithyou.mx/. The client acknowledges having read and accepted this notice before providing any personal data. Changes to the Privacy Notice will be communicated through the website.

3. MINIMUM AGE Our experiences are intended exclusively for individuals over 18 years of age unless otherwise expressly stated. We reserve the right to deny admission if this requirement is not met.

4. BOOKINGS AND PAYMENT METHODS To confirm participation, the client must make full or partial payment as established for each experience. Some rates may require a non-refundable deposit. Promotional rates, discounts, or early bird prices do not allow changes, cancellations, or refunds under any circumstances.

5. CANCELLATIONS AND REFUND POLICY The client may request a cancellation under the following conditions:

a) International trips:

• More than 180 days in advance: no refund or possibility of change.

• Less than 90 days: no refund.

b) Domestic experiences:

• More than 90 days in advance: no refund or possibility of change.

• Less than 60 days: no refund.

c) Non-promotional rates:

• Cancellation more than 60 days in advance: 50% refund.

• Between 30 and 59 days: 30% refund.

• Between 15 and 29 days: 0% refund.

• Less than 14 days: no refund.

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The client may transfer their booking to another person with at least 7 days’ notice, subject to approval.

If One With You cancels an experience due to internal reasons, the client will receive a 100% refund of the amount paid. Additional expenses such as flights, hotels, or external services will not be reimbursed.

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IMPORTANT: One With You Wellness, S.A. de C.V. is under no circumstances responsible for additional expenses incurred independently by the client, including but not limited to airfare, transfers, hotel reservations, meals, or any other services outside the package contracted. These costs are the sole responsibility of the client, even if the company cancels the event in advance.

If the event does not have enough participants, the client may choose between: (i) transferring to another event, (ii) receiving a refund, or (iii) paying an additional fee to proceed with the event.

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1. MODIFICATIONS TO ITINERARIES AND ACTIVITIES The company reserves the right to adjust the itinerary, locations, schedules, or experts due to logistical, weather, or force majeure reasons. These changes do not entitle the client to a refund.

2. CLIENT RESPONSIBILITY The client must comply with the team’s instructions and be in good physical and mental health. Participation will not be allowed for individuals who, in the experts' judgment, are unfit to continue or pose a risk to the group. The client must disclose any medical or psychological condition before the trip. All participants must complete a medical form.

3. ABSENCE OF EXPERTS If the announced expert, guide, or facilitator cannot attend due to reasons beyond the company’s control, One With You reserves the right to replace them with another qualified professional or adjust the experience content. This situation does not warrant a refund.

4. EXTERNAL SERVICES One With You is not responsible for services independently contracted by the client, such as flights, external hotels, transportation, or tours outside the program. Any inconveniences arising from these services are the sole responsibility of the client.

5. SAFETY AND COVID-19 POLICIES Each participant assumes the risk associated with group activities. Clients are requested not to attend if they have been exposed to COVID-19 or show symptoms. The company may, at its discretion, offer credit or a refund. The absence of contagion is not guaranteed.

6. PHYSICAL CONDITIONS AND LIMITATIONS Many experiences require physical exertion (hiking, trekking, transfers); therefore, the client must be in suitable condition to participate. The company is not responsible for injuries, accidents, or complications resulting from undisclosed health conditions.

7. CONDUCT AND RIGHT OF ADMISSION We reserve the right to refuse or remove any person whose behavior negatively affects the group's experience, the event's safety, or participants' well-being. No refunds will be issued in such cases.

8. USE OF IMAGE By participating in our experiences, the client authorizes the use of their image in photographs, videos, or promotional materials. If they do not wish to appear, they must notify the company in writing before the event.

9. LIMITATION OF LIABILITY One With You will not be responsible for losses, damages, cancellations, illnesses, injuries, or expenses caused by:

• Acts of God

• Accidents or illnesses

• Theft, robbery, altercations, or disturbances

• Delays, transport cancellations

• Adverse weather conditions

• Force majeure or pandemics

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APPLICABLE LAWS These terms are governed by Mexican law. Any disputes must be resolved in the competent courts of Mexico City.

ACCEPTANCE OF TERMS By making a payment, the client fully accepts these terms and conditions, waiving any future claims for lack of awareness.